At b-a-11, we strive to provide high-quality digital products that meet the needs of athletes, coaches, and sports businesses. Since all our products are digital, our policy is designed to ensure a smooth experience for our customers while protecting the integrity of our offerings.
Eligibility for Refunds
Refunds may be issued under the following conditions:
- Technical Issues:
If you are unable to access or use the purchased product due to technical issues that cannot be resolved with troubleshooting, a refund may be requested. - Incorrect Product Delivery:
If the product you received differs significantly from what was advertised or purchased, a refund may be granted. - Defective Files:
If the digital product is incomplete, corrupted, or malfunctioning, and we are unable to provide a functioning replacement, a refund may be processed.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind:
Once a digital product has been purchased and downloaded, we do not offer refunds for a change of mind. - Misunderstanding Product Features:
Refunds will not be granted if the product was purchased due to a misunderstanding of its features or content. All details and specifications are clearly outlined in the product descriptions on our website. - Unauthorized Use or Distribution:
If the product has been downloaded, shared, or used in a manner not intended by the product description or license, the purchase is considered final. - Late Requests:
Refund requests made more than 14 days after the purchase date will not be considered.
Refund Request Process
To request a refund, please follow these steps:
- Provide Proof of Purchase:
Include the order number or transaction ID to verify the purchase. - Describe the Issue:
Provide a detailed explanation of the problem you’re experiencing, along with any relevant documentation such as error messages, screenshots, or other supporting materials.
Resolution Timeline
Refund requests are generally reviewed and processed within 7 business days. If approved, the refund will be issued to the original payment method within 7–10 business days. Please note that processing times may vary depending on your payment provider.
Alternative Solutions
In situations where a refund is not possible, we may offer the following:
- Product Replacement: A corrected or updated version of the purchased product.
- Store Credit: Credit for future purchases on b-a-11.
Important Notes
By purchasing from b-a-11, you agree to the terms outlined in this Refund and Return Policy.
All sales are final unless they meet the specific criteria outlined above.
This policy ensures fairness for both our customers and the integrity of our digital products.